How we work
Working with us means easiness, flexibility and transparency for you
A single point of contact
All our SPOCs are experienced all-round marketeers and communication specialists, with a deep understanding of today’s marketing landscape. He or she will not only execute your demands on time to our high-quality standards, they’ll be your sparring partner who’ll challenge your ideas and guide you to the most effective outcome.
A solution provider
The crew delivers solutions to customers and relieves them of problems when and where possible. We do this by working alongside your marketing department in a nimble way. The agility and flexibility of our dedicated embedded team with access to talent and tools, will boost the effectiveness of your organisation and give you speed and direction.
We act in several areas of expertise
Guidance & Strategy
The option for a right outcome are infinite. At the Crew we guide you towards the most effective approach.
Branding & Identity
Based on your DNA, we build your brand as real promise to your customer. A sustainable identity that differentiates your company & offering from your competitors.
Brand Activation
We take your interactions to the next level by creating brand awareness and building lasting connections with your target audiences.
Creative Concepts
Our creative concepts help you define the very core of your marketing message. With our concepts we always strive to give you a real added value in your results.
Graphic design, illustration, video & animation, photography, radio spots & podcasts, copywriting.
Campaign Development
We figure out how capitalize your brand story. We are experts in campaign planning, development and implementation, and have all the essential tools you need to achieve your marketing objectives.
Displays, variety of printed material, textile, gadgets,
packaging, video.
Digital development
We build complete digital experiences driven by data & research combined with loads of creativity. We are in constant search for concrete and innovative solutions to find answers to your questions and increase your results.
Website, UI & UX tools, E-commerce, digital content & community building, influencer networking, video animation, display & social ads, SEO & SEA are our areas of expertise.
We have our own Direct & Connect center
Getting to know your B2C targets better, analyzing their needs, studying their consumption habits, encouraging them to get involved, pre/post testing campaigns, managing marketing automation, social media, chat (bots), … these are some of the actions we take every day for our customers.
Most of The Crew Connect’s assignments are carried out for the NGO sector and this makes us proud! Our agents are therefore not the classic commercial customer service agents but passionate “call angels” offering empathy and sympathy for donors and organizations.
Our team of 20 highly skilled and enthusiastic call-agents strive daily to offer our customers the best possible service. Each year we perform over 850.000 calls, inbound as well as outbound, in a professional manner and with the greatest attention for the human aspect.
Loyalty & Prospection tools In-and outbound calls
Sms services In & Out IVR (Interactive voice response)
Direct mailing post
Direct emailing & newsletters
Social Media Campaign &
chatbots
